TikTask Privacy Policy (Philippines)

1. Scope and Key Concepts

TikTask is an online marketplace that connects:

• Customers/Posters (users who post tasks or request services), and
• Taskers (users who offer to perform services).

TikTask generally acts as a platform provider and may process personal data to:

• create and maintain accounts,
• facilitate matching and communications,
• enable payments and payouts through payment providers,
• manage trust and safety (e.g., identity checks, dispute handling), and
• comply with legal and regulatory obligations.

This Privacy Policy applies to personal data we process as a Personal Information Controller or Personal Information Processor (as defined under Philippine law).

2. Personal Data We Collect

We may collect the following types of personal data:

A. Information you provide to us

Account and profile

• Name, username, email address, mobile number
• Password (stored in hashed form)
• Address/area and preferred service locations
• Profile photo (optional), bio, skills, experience, certifications (if provided)

Task and transaction information

• Task postings (task description, budget, schedule, location details you provide)
• Offers/bids, messages, and communications on the Platform
• Reviews, ratings, feedback, reports, dispute-related submissions

Payment and payout information

• Payment method details (processed by our payment processors; we typically do not store full card details)
• Bank or payout account details (where applicable)
• Transaction history, receipts, and billing information

Verification and trust & safety (optional/when required)

• Government ID or verification details (only if you choose/are required to verify)
• Selfie/video verification (if enabled)
• Background/validation results from third-party providers (where applicable)

B. Information we collect automatically

Device and usage data

• IP address, device identifiers, browser/app type, operating system
• Log data, timestamps, pages/screens viewed, clicks, app features used
• Crash reports, performance logs, diagnostics

Location data

• Approximate location derived from IP address
• Precise location (GPS) only if you enable location permissions in your device/app settings (used for showing nearby tasks and related features)

C. Information from third parties

• Social login details (if you connect a social account)
• Payment confirmation and fraud signals from payment providers
• Verification signals from identity/verification providers
• Analytics and advertising partners (where permitted and configured)

3. Why We Process Your Personal Data (Purposes)

We use your personal data to:

A. Provide and operate the Platform

• Create and manage your account
• Enable posting tasks, making offers, and completing bookings
• Facilitate communications between users
• Provide customer support and respond to inquiries

B. Payments, payouts, and platform fees

• Process payments from Customers and payouts to Taskers via payment providers
• Prevent fraud, handle chargebacks, and reconcile transactions
• Issue receipts, maintain financial records, and manage platform fees

C. Safety, integrity, and dispute handling

• Detect and prevent fraud, spam, abuse, and policy violations
• Enforce our Terms of Service and Community/Platform rules
• Resolve disputes and investigate reports
• Protect the rights, safety, and property of TikTask and users

D. Improvements, analytics, and personalization

• Understand how users use TikTask and improve features
• Conduct analytics for product development and performance
• Personalize content such as task recommendations (where applicable)

E. Marketing and communications

• Send service-related messages (e.g., task updates, receipts, security alerts)
• Send marketing messages only where permitted (and you can opt out anytime)

F. Legal compliance

• Comply with legal obligations, regulatory requests, and lawful orders
• Establish, exercise, or defend legal claims

4. Legal Bases for Processing (Philippines)

We process personal data based on one or more of the following grounds recognized under Philippine law:

• Consent (e.g., optional profile info, marketing where required, certain verifications, precise location permissions)
• Contract (to provide the Services and perform our obligations under the TikTask Terms of Service)
• Legal obligation (tax, accounting, lawful requests by authorities)
• Legitimate interests (platform security, fraud prevention, service improvement), balanced against your rights and freedoms

If we process sensitive personal information (as defined by law), we will do so only when allowed and with appropriate safeguards (and where required, with your consent or another valid legal basis).

5. What Other Users Can See About You

Depending on your settings and activity on TikTask, other users may see:

• your name or display name, profile photo (if provided), ratings/reviews,
• task-related content you post,
• messages exchanged through the Platform (not public),
• general location area (e.g., city/region) rather than precise address unless you include it in a task.

Important: Avoid posting sensitive personal data in public fields (task titles/descriptions). If you disclose personal data publicly, you understand it may be viewed and used by others.

6. How We Share Your Personal Data

We may disclose personal data to:

A. Other users (to enable transactions)

A Customer and Tasker may receive each other's relevant details needed to complete a task (e.g., name, messaging, task info, and where necessary the service location)

B. Service providers (processors)

We use third parties to operate TikTask, such as:

• Payment processors (e.g., Stripe or other providers we use) for payments and payouts
• Cloud hosting and storage providers
• Customer support and communications tools (email/SMS/push notifications)
• Analytics providers (to understand performance and improve services)
• Identity/verification providers (if verification is offered/required)

These providers are permitted to process personal data only to perform services for us and must protect it.

C. Legal and safety disclosures

We may disclose data where we believe it is reasonably necessary to:

• comply with law, regulation, subpoena, court order, or lawful request;
• investigate or prevent fraud, security issues, or illegal activity;
• enforce our Terms of Service;
• protect the rights, property, or safety of TikTask, our users, or the public.

D. Business transfers

If TikTask is involved in a merger, acquisition, financing, or sale of assets, your data may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal data for third-party direct marketing.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• keep you logged in and secure,
• remember preferences,
• analyze usage and performance,
• measure marketing effectiveness (where enabled).

You can manage cookies through your browser settings. Disabling cookies may limit some features.

For mobile apps, you can control permissions (location, notifications) through your device settings.

8. Marketing Choices

You may receive:

• service messages (task status, security alerts, account notices) — these are necessary
• marketing messages — you can opt out anytime via in-app settings or the "unsubscribe" link in emails, or by contacting us.

9. Data Retention

We retain personal data only as long as necessary to:

• provide the Services,
• comply with legal obligations,
• resolve disputes and enforce agreements,
• maintain records for legitimate business purposes.

If you request account deletion, we will delete or anonymize your data within a reasonable period (generally within 30 days), unless we must retain certain data longer to comply with law or for legal claims (e.g., transaction/tax records, fraud prevention).

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal data, including:

• encryption in transit and (where appropriate) at rest,
• access controls and authentication,
• secure payment processing through PCI-compliant providers,
• monitoring and security updates.

No system is 100% secure. You are responsible for keeping your password confidential and for actions taken through your account.

11. International Transfers

TikTask may store or process data using service providers located outside the Philippines. When we transfer personal data internationally, we implement appropriate safeguards consistent with Philippine law and NPC guidance (e.g., contractual protections, security measures, and vendor due diligence).

12. Your Rights Under the Data Privacy Act

Subject to lawful limitations, you may have the right to:

• be informed
• access your data
• object to processing
• correct/rectify inaccurate data
• erase/block (in certain cases)
• data portability
• damages for proven harm caused by unlawful processing
• file a complaint with the National Privacy Commission

To exercise your rights, contact us using the details below.

13. Children's Privacy

TikTask is intended for users 18 years old and above. We do not knowingly collect personal data from minors. If you believe a minor has provided data to us, contact us and we will take appropriate action.

14. Third-Party Links

TikTask may contain links to third-party websites/services. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you via the Platform and/or email. Continued use of TikTask after updates means you accept the revised policy.

16. Contact Us and Complaints

TikTask Privacy Contact

Email: privacy@tiktask.ph

Data Protection Officer (DPO): dpo@tiktask.ph

If you believe your data privacy rights have been violated, you may also contact the National Privacy Commission (Philippines):

• Website: https://www.privacy.gov.ph
• Email: info@privacy.gov.ph
• Hotline: (+632) 8234-2228